Make a Complaint
At Alico we strive to provide great customer service, but we appreciate from time to time things go wrong. If a problem comes up which you would like to discuss the information below, tells you what you need to know to make a complaint.
Step One
A member of our Customer Services Department can deal with many problems and misunderstandings immediately and will be more than happy to deal with your enquiry.
To speak to one of our Customer Service advisors, telephone numbers can be found on Find Our Offices.
Step Two
If, for any reason, you are not satisfied with the answer given by
the Customer Services Department, then you can write to the Compliance Department at the following address :
Compliance Department
Alico
22 Addiscombe Road
Croydon
Surrey
CR5 9AZ
Alternatively you can telephone one of the following numbers, from Monday to Friday 9am - 5pm:
Alico Life: 0845 045 0610*
Insurance: 020 8666 8422 or 020 8666 8320
Investments, Pensions & Employee Benefits: 020 8666 8310 or 020 8666 8420
Step Three
If you are not satisfied with the response received or the progress your complaint has made, then after eight weeks, you can ask the Financial Ombudsman Service to review the case.
You can contact them at:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Enquiry line number: 0845 080 1800*
Fax number: 0207 964 1001
Website: www.financial-ombudsman.org.uk
E-mail: complaint.info@financial-ombudsman.org.uk
Customer Care Leaflet
For complete information on our complaints process, please download our Customer Care Leaflet, or you can request a copy by contact our Compliance Department.
*The cost of calls from a BT land line will vary according to the call plan you hold with them. Rates from other providers and mobiles may differ. Please contact your provider for more details. Calls may be recorded and / or monitored.
